Support – Juriview for Outlook

Install the add-in

For the entire organization (Microsoft 365 administrator)

1. Open the Microsoft 365 admin center, then Settings, Integrated apps.
2. Choose “Upload custom apps”, then “Provide link to manifest file”.
3. Enter https://jurivapp.com/outlook/manifest.xml, choose the relevant users and confirm.

For yourself only

1. Open the Outlook add-ins window and sign in.
2. Go to “My add-ins”, then “Add a custom add-in”, “From URL”.
3. Enter https://jurivapp.com/outlook/manifest.xml.

An add-in added in Outlook on the web also appears in desktop Outlook after restarting it.

Use the add-in

1. Select an email, then click the Juriview button in the ribbon.
2. The first time, click “Sign in to Juriview”: a Juriview sign-in window opens. You need a Juriview account provided by your organization.
3. Click the pin at the top of the pane: it remains open and updates for each selected email, without double-clicking.

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Common issues

• The Juriview button is disabled : no email is selected, or several are selected. Click a single received email. The button is unavailable while composing an email.
• The pane says “Outlook is taking a while to respond” : click “Try again”. If the message persists, close Outlook completely and reopen it. Otherwise, send us a screenshot of the “Technical details”.
• The pane says the email is not in Juriview : only emails from mailboxes connected to Juriview are available there. A newly received email may take a few minutes to appear.
• The “Juriview” labels do not appear in the email list : They are added automatically every ten minutes, only if this option has been enabled for your organization. A shared mailbox requires an additional permission: reconnect the mailbox in Juriview (Mailbox, Mailbox settings) or ask your administrator to approve it.