Legal Ticketing,
    far more than a simple ticketing tool

    Legal ticketing is far more than a classic ticketing tool. It's a real arsenal for managing a legal department's long-term cases with modern tools: document editing, AI, e-signature, comparison tool, sharing with external parties...

    Why legal ticketing is not IT ticketing

    Classic IT ticketing

    • Fast-resolution tickets (hours, days)
    • Short, transactional exchanges
    • Technical resolution without document production

    Legal ticketing

    • Cases that live on over time (weeks, months, years)
    • Structured tracking with a full history of exchanges
    • Built-in production tools: drafting, signature, AI

    In IT, a ticket is born from a bug and closes once the fix is deployed. Often within hours. In legal, it's a different story: a case can live on for months, with negotiation, drafting, approval and signature phases following one another. The ticket becomes a true workspace, not just a line in a table.

    And then there's a reality every in-house lawyer knows: we're also an internal support service. Sales, HR, procurement — everyone needs legal input at some point. Legal ticketing lets you channel all these requests, prioritize them and make sure nothing falls through the cracks.

    It's this dual role — internal support and complex case management — that makes legal ticketing so relevant. It's not about tracking incidents, but about giving lawyers everything they need to work, right where requests come in.

    Automatic ticket creation by email

    Your colleagues don't even need to log in. An email sent to a dedicated address automatically creates a ticket. The lawyer receives the request, qualifies it and starts working with all the built-in tools. It's the most natural way to centralize requests without disrupting anyone's habits.

    All the lawyer's tools, built into every ticket

    No need to juggle ten applications. Everything the lawyer needs is directly accessible within each ticket.

    Cases that live on over time

    In IT, a ticket closes within hours. In legal, a case can last weeks, months, even years. The ticket becomes a true structured workspace.

    Built-in document editing

    Draft, edit and version your documents directly within the ticket. Contracts, amendments, legal notes: everything stays in one place.

    Juriv'IA within reach

    AI is built into every ticket to help you with contract review, clause analysis and risk detection. A copilot, not a replacement.

    Built-in e-signature

    Get documents signed directly from the ticket. No more juggling between tools — the signature workflow is native.

    Version comparison

    Compare two versions of a contract in one click to see what changed. Essential when negotiations drag on.

    Collaboration with external parties

    Invite a lawyer or a vendor to collaborate on a specific ticket, without giving them access to the whole platform.

    Legal ticketing: the central tool of the modern legal department

    At its core, legal ticketing changes the game because it brings together what used to be scattered. Internal requests, long-term cases, production tools — everything converges in one place. The lawyer stops chasing information and focuses on what they do best: analyzing, advising, protecting.

    With Juriview, legal ticketing is part of a complete Ticket Legal Management (TLM) approach. It's a true digital workstation for the lawyer, designed by people who know the profession from the inside.